Check out our new Support Center | premiumwd

Check out our new Support Center

by chris rodriguez on September 5, 2014

I am glad to announce our new support center is now live and can be accessed here. I am really pleased that we brought everything in house to support our customers in a new way. We provided a few things through third parties like our ticketing system and documentation through ZenDesk. This solution is better for our bottom line because our support center can be accessed all in one place. We provide users to be able to actually see previous questions asked from customers and our new documentation and faq is easier to search and access. We are happy our support center provides these new feature for customers to access and be able to see through a cleaner interface. We also provide the feature for users to be able to also access their questions asked within their account page here.

I am really happy to provide these features in-house for our new support center.

  • Documentation and FAQ for easy setup and access to general questions
  • Questions to be able to view other users problems and access their status within their account page
  • Search feature to see documents, videos, and questions all in one place
  • Access videos relating to setup, installation, and troubleshoot.

These new features will help our customers find their questions faster and be able to access an easy to navigate interface that allows them to view information in a new way. We are glad to provide this and create a better customer experience overall. This will help our customers in our new support center and attract new customers in general.

You might also like...

Announcements / Deals

5 Best SSD Web Hosting Providers 2017

You must have known the fact that the hosting is an important parameter for making any live website or blog…


Top 5 Security Plugins For WordPress

Do you know that the WordPress CMS is being used by more than 25% of websites as of now? It…


WordPress themes affiliate program just released!

It was introduced to have an affiliate program as a way of getting new users to see our premium WordPress…

No comments

Sorry, the comment form is closed at this time.

Subscribe to Blog

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

See why people are switching to use our products. See Features Get Started
+ +
%d bloggers like this: